Return & Refund Policy

Last updated: July 30, 2026

30-Day Return Period

You may request a return within 30 days after receiving your item.

To qualify for a return, the item must be in the same condition in which it was received: unused, unworn where applicable, with any original tags, accessories, manuals, and packaging. You must also provide a receipt or other proof of purchase.

How to Request a Return

Before sending anything back, email support@rttmedi.com with your order number and the reason for the return.

If your request is accepted, we will provide return instructions, including where and how to send the package. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item is defective, damaged, or different from what you ordered, contact us as soon as possible so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

  • custom, personalized, or special-order products;
  • hazardous materials, flammable liquids, or gases;
  • gift cards;
  • sale items, unless required otherwise by applicable law.

Please contact us before purchasing if you are unsure whether a particular item can be returned.

Exchanges

The fastest way to receive a different item is to return the original item and, after the return is accepted, place a separate order for the replacement.

European Union 14-Day Cooling-Off Period

If an order is shipped into the European Union, you may have the right to cancel or return it within 14 days without providing a reason, subject to applicable law. The item must be unused, unworn where applicable, and returned with its original tags, accessories, packaging, and proof of purchase.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please email support@rttmedi.com.