Return & Refund Policy

Last updated: July 30, 2026

60-Day Return Period

You may request a return within 60 days after receiving your item, subject to the conditions and exceptions outlined in this policy.

For voluntary returns, items should be returned unused and in their original condition, with all original accessories, manuals, tags, and packaging where reasonably possible. Proof of purchase is required.

This 60-day return policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

How to Request a Return

Before sending anything back, email support@rttmedi.com with your order number and the reason for the return.

If your request is accepted, we will provide return instructions, including where and how to send the package. Returns sent without prior authorization may not be accepted.

Return Address

Please do not send returns to the original shipping address or any address shown on the package. After your return request is approved, we will provide the correct return address and return instructions by email.

Return Shipping Costs

For returns due to a change of mind or other non-defective reasons, customers are responsible for return shipping costs. If the item is damaged, defective, or incorrect due to our error, RTT MEDI will cover the reasonable return shipping cost or provide an appropriate return solution.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item is defective, damaged, or different from what you ordered, contact us as soon as possible so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

  • custom, personalized, or special-order products;
  • hazardous materials, flammable liquids, or gases;
  • gift cards;
  • sale items, unless required otherwise by applicable law.

Please contact us before purchasing if you are unsure whether a particular item can be returned.

Exchanges

The fastest way to receive a different item is to return the original item and, after the return is accepted, place a separate order for the replacement.

European Union 14-Day Cooling-Off Period

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable law and statutory exceptions.

You may inspect the item as reasonably necessary to determine its nature, characteristics, and functionality. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary. Certain products, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, may be excluded from the right of withdrawal where permitted by applicable law.

Unless we agree otherwise, customers are responsible for the direct cost of returning goods under the 14-day right of withdrawal. This does not affect your rights regarding defective, damaged, or incorrectly supplied products.

Restocking Fee

A 15% restocking fee may apply to approved returns made for change-of-mind, incorrect purchase, or other non-defective reasons. No restocking fee will be charged for items that are damaged, defective, or incorrectly supplied by RTT MEDI.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please email support@rttmedi.com.