Frequently Asked Questions

Start with the type of support you need, then compare the features, controls, fit, and intended use shown on each product page. If you are unsure, email support@rttmedi.com and tell us what you are looking for.

Our products are designed with convenient everyday home use in mind. Always read the product description and follow the instructions supplied with your specific device before use.

Please check the manual and materials included in the product package. If anything is missing or unclear, contact our support team with your order number and product name.

Turn the device off before cleaning and follow its manual. Unless the product instructions specifically say otherwise, do not immerse the main device in water. Store it dry, away from excessive heat, moisture, and direct sunlight.

No. Product information on this website is for general information and everyday wellness support. It is not a substitute for diagnosis, treatment, or advice from a qualified healthcare professional.

The device uses gentle, adjustable micro-current stimulation through its ear clips as part of a quiet pre-sleep relaxation routine. Clip it on, begin at the lowest comfortable setting, and follow the supplied product instructions.

It should be used only at a comfortable level. Start at the lowest intensity and increase gradually if needed. Stop using the device if you feel pain, strong discomfort, skin irritation, or any unexpected reaction.

Always start at the lowest intensity. Adjust gradually and use only a level that feels comfortable. More intensity does not necessarily mean a better experience.

Use it as part of your pre-sleep wind-down routine and follow the session guidance in the instructions supplied with your specific model. Do not exceed the recommended use described in the manual.

Yes. Its hands-free ear-clip design is intended for quiet resting and bedtime preparation. Make sure the cable is positioned safely and the clips remain comfortable.

People with implanted electronic medical devices, heart conditions, epilepsy, pregnancy, or other medical concerns should consult a qualified healthcare professional before use. Stop use and seek advice if you experience an unexpected reaction.

Compare wearing style, fit, controls, charging method, and the features listed on each product page. For help choosing, contact support with your comfort preferences and intended daily use. A hearing professional can advise you about your individual hearing needs.

Check that the earpiece is fitted securely, try the correct-size ear tip, and reduce the volume before adjusting it again. Also check for debris around the ear tip or microphone. If the problem continues, contact support.

Switch the device off and clean removable ear tips according to the supplied manual. Keep the main electronic unit dry, never immerse it in water, and allow cleaned parts to dry fully before reattaching them.

Charging method and battery performance vary by model. Please check the relevant product page and the manual included in the package. Contact support if your device does not charge as expected.

Email support@rttmedi.com as soon as possible with your order number. We will try to help, but changes and cancellations may not be possible after an order has been processed or shipped.

Contact us immediately. We can update an address only before the order has shipped. After dispatch, changes may not be possible and may be subject to the carrier’s rules or additional fees.

The currently available payment methods are displayed securely during checkout and may vary by location. Select your preferred available option before placing the order.

Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays. Processing time is separate from shipping time.

Current estimated transit times after processing are:

• Standard Shipping: 8–14 business days — free.
• Expedited Shipping: 5–8 business days — $19.99.
• DHL Shipping: 3–7 business days — $29.99.

Carrier, customs, weather, destination, and holiday delays can affect these estimates. See our Shipping Policy for full details.

Once your order ships, we will send a tracking number to the email address used at checkout. Tracking may take a short time to activate after the carrier receives the package.

International orders may be subject to duties, taxes, customs charges, or brokerage fees set by the destination country. Unless checkout states otherwise, these charges are the buyer’s responsibility and are not included in the product price or shipping fee.

You may request a return within 60 days after receiving your item. Eligibility conditions and exclusions apply, so please review our Return & Refund Policy before sending anything back.

Before returning anything, email support@rttmedi.com with your order number and reason for the return. If accepted, we will provide return instructions. Unauthorized returns may not be accepted.

Inspect your order promptly and contact us as soon as possible. Include your order number, a description of the issue, and clear photos or video where helpful so our team can review it and provide an appropriate solution.

After the return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time. If more than 15 business days have passed since approval, email our support team.