Privacy Policy
Last Updated: July 30, 2026
This Privacy Policy explains how RTT MEDI (“RTT MEDI,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit rttmedi.com, purchase products from us, contact us, or otherwise use our website and related services, collectively referred to as the “Services.”
In this Privacy Policy, “you” and “your” refer to any customer, visitor, or other individual whose personal information we process. By using the Services, you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, Services, or legal obligations. When we make changes, we will post the updated version on this page and revise the “Last Updated” date above.
Personal Information We Collect
The personal information we collect depends on how you interact with us. It may include the following categories.
Information You Provide
Contact Information: Your name, email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order history, payment confirmation, buyer details, returns, exchanges, and refunds.
Account Information: Username, password, saved preferences, and other account security details.
Shopping Activity: Products you browse, save, review, add to a wish list or shopping cart, or purchase.
Customer Support Information: Messages, attachments, feedback, and other information you choose to provide when contacting us.
You may choose not to provide certain information. However, doing so may prevent us from completing your order or providing certain features of the Services.
Information Collected Automatically
When you use the Services, we and our service providers may automatically collect information such as your IP address, browser type, device information, operating system, referring page, pages viewed, approximate location, access times, and interactions with our website.
We may collect this information through cookies, pixels, server logs, and similar technologies.
Information From Third Parties
We may receive information from companies that help us operate the Services, including website and hosting providers, payment processors, analytics providers, advertising partners, logistics providers, shipping carriers, and customer support providers.
Payment service providers process payment card and other financial information in accordance with their own privacy policies. We generally receive payment confirmation and transaction information rather than your complete payment card details.
How We Use Personal Information
We may use personal information to:
- Process payments, fulfill orders, arrange shipping, and manage returns, refunds, and exchanges.
- Create and manage customer accounts, wish lists, reviews, and saved preferences.
- Provide order updates, service notifications, and customer support.
- Personalize and improve our website, products, advertising, and customer experience.
- Send promotional communications where permitted by law and in accordance with your communication preferences.
- Detect, investigate, and prevent fraud, misuse, security incidents, and other unlawful activity.
- Comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, maintain shopping cart and account functionality, understand how visitors use the Services, improve website performance, and provide relevant advertising.
Some cookies are necessary for the website to function, while others support analytics or marketing activities.
You may adjust your cookie settings through your browser or through any cookie consent controls we make available. Blocking certain cookies may prevent some parts of the Services from functioning properly.
Browser settings may not prevent all data collection performed by third-party advertising or analytics providers.
How We Share Personal Information
We may disclose personal information in the following circumstances:
- To vendors and service providers that provide website hosting, website operations, payment processing, analytics, customer support, cloud storage, order fulfillment, logistics, or shipping services.
- To advertising and marketing partners, subject to applicable law and available privacy choices.
- When you request or authorize the disclosure, including when necessary to deliver an order or connect you with a third-party service.
- To our affiliated companies when reasonably necessary to operate our business.
- In connection with a merger, financing, sale, restructuring, bankruptcy, or similar business transaction.
- When required by law or when reasonably necessary to respond to lawful requests, enforce our agreements, prevent harm, or protect legal rights.
We do not use sensitive personal information to infer characteristics about you.
Depending on the technologies used on our website, the disclosure of certain information to advertising partners may be considered “sharing,” “selling,” or targeted advertising under certain privacy laws. You may contact us to exercise any rights available to you under the laws of your jurisdiction.
Third-Party Websites and Links
The Services may contain links to websites or platforms operated by third parties. The privacy and security practices of those third parties are governed by their own policies.
We do not control third-party websites, their content, or the manner in which they process personal information, and we are not responsible for their privacy or security practices.
Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children below the age permitted by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us, they may contact us to request its deletion.
Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no transmission or storage system is completely secure, and we cannot guarantee absolute security. Please do not send sensitive or confidential information through insecure communication channels.
We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to or information about the personal information we hold about you.
- Request correction or deletion of your personal information.
- Receive a portable copy of certain personal information.
- Restrict or object to certain processing activities.
- Withdraw your consent where processing is based on consent.
- Opt out of promotional emails by using the unsubscribe link included in those emails.
- Appeal a decision relating to a privacy request, where applicable.
Before completing your request, we may need to verify your identity.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require evidence that the agent is authorized to act for you.
We will not discriminate against you for exercising any privacy rights available to you under applicable law.
International Users
Your personal information may be transferred to, stored in, or processed in countries or regions outside the place where you live.
Where required, we use recognized legal safeguards for international data transfers, such as approved contractual clauses or other lawful transfer mechanisms.
Complaints
If you have questions or concerns about how we process your personal information, please contact us first so that we can try to resolve the matter.
Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.
Contact Us
If you have any questions about this Privacy Policy or would like to submit a privacy request, please contact us at:
Email: support@rttmedi.com