Privacy Policy

Last updated: July 30, 2026

This Privacy Policy explains how RTT MEDI (“RTT MEDI,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit rttmedi.com, purchase our products, contact us, or otherwise use our website and related services (collectively, the “Services”).

In this Policy, “you” and “your” refer to any customer, visitor, or other person whose personal information we process. By using the Services, you acknowledge the practices described below. If you do not agree with this Policy, please do not use the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices, technology, Services, or legal obligations. When we do, we will post the updated version on this page and revise the “Last updated” date.

Personal Information We Collect

The information we collect depends on how you interact with us. It may include the following categories.

Information You Provide

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, order history, payment confirmation, delivery details, returns, exchanges, and refunds.
  • Account information: username, password, saved preferences, and other account-security details.
  • Shopping activity: products viewed, saved, reviewed, added to a wishlist or cart, or purchased.
  • Customer-support information: messages, attachments, feedback, and other information you choose to provide when contacting us.

You may choose not to provide certain information, but this may prevent us from completing an order or providing particular features.

Information Collected Automatically

When you use the Services, we and our service providers may automatically collect information such as your IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location, timestamps, and interactions with the website. We may collect this information through cookies, pixels, server logs, and similar technologies.

Information from Third Parties

We may receive information from companies that help us operate the Services, including website and hosting providers, payment processors, analytics providers, advertising partners, fulfillment providers, shipping carriers, and customer-support services. Payment providers process payment-card or financial information according to their own privacy policies; we generally receive payment confirmation rather than complete card details.

How We Use Personal Information

We may use personal information to:

  • process payments, fulfill orders, arrange shipping, and manage returns, refunds, and exchanges;
  • create and manage customer accounts, wishlists, reviews, and saved preferences;
  • provide order updates, service notices, and customer support;
  • personalize and improve our website, products, advertising, and customer experience;
  • send promotional messages where permitted by law and according to your communication preferences;
  • detect, investigate, and prevent fraud, misuse, security incidents, or other unlawful activity;
  • comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember your choices, maintain shopping-cart and account functions, understand how visitors use the Services, improve performance, and support relevant advertising. Some cookies are necessary for the website to function, while others support analytics or marketing.

You can adjust cookie settings through your browser and, where available, through our cookie-consent controls. Blocking some cookies may cause parts of the Services to work incorrectly. Browser settings may not prevent every form of data collection used by third-party advertising or analytics providers.

How We Share Personal Information

We may disclose personal information in the following circumstances:

  • to vendors that provide hosting, website operation, payment processing, analytics, customer support, cloud storage, order fulfillment, or shipping services;
  • to advertising and marketing partners, subject to applicable law and available privacy choices;
  • when you request or authorize a disclosure, including when necessary to deliver an order or connect a third-party service;
  • to affiliated companies when reasonably necessary to operate our business;
  • in connection with a merger, financing, sale, reorganization, bankruptcy, or similar business transaction;
  • when required by law or reasonably necessary to respond to lawful requests, enforce our agreements, prevent harm, or protect legal rights.

We do not use sensitive personal information to infer characteristics about you. Depending on the technologies enabled on the Site, certain disclosures to advertising partners may be treated as “sharing,” “selling,” or targeted advertising under some privacy laws. You may contact us to exercise any rights available in your jurisdiction.

Third-Party Websites and Links

Our Services may link to websites or platforms operated by third parties. Their privacy and security practices are governed by their own policies. We do not control and are not responsible for third-party websites, their content, or how they handle personal information.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law. A parent or guardian who believes a child has provided us with personal information may contact us to request deletion.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No transmission or storage system is completely secure, so we cannot guarantee absolute security. Please do not send sensitive or confidential information through insecure channels.

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

  • request access to or information about the personal information we hold;
  • request correction or deletion of personal information;
  • receive a portable copy of certain personal information;
  • restrict or object to certain processing;
  • withdraw consent where processing is based on consent;
  • opt out of promotional emails by using the unsubscribe link in those messages;
  • appeal a decision concerning a privacy request where applicable.

We may need to verify your identity before completing a request. Where allowed, you may designate an authorized agent, but we may require proof of authorization. We will not discriminate against you for exercising applicable privacy rights.

International Users

Your information may be transferred to, stored in, or processed in countries other than where you live. Where required, we use recognized legal safeguards for international transfers, such as approved contractual clauses or other lawful transfer mechanisms.

Complaints

If you have a concern about our handling of personal information, please contact us first so we can try to resolve it. Depending on your location, you may also have the right to contact your local data-protection authority.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, email support@rttmedi.com.