Refund and Returns Policy
Last Updated: July 30, 2026
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase or valid order information.
Certain types of products may not be eligible for return due to hygiene, safety, or product protection reasons. These include used personal care products, opened health and wellness products, hazardous materials, flammable liquids or gases, and other items restricted by applicable laws.
Additional non-returnable items may include:
- Gift cards
- Downloadable software products
- Used health and personal care products
Please do not send your purchase back to the manufacturer. All returns must be processed through RTT MEDI customer support.
Return Conditions
Before returning any product, please contact us at:
Email: support@rttmedi.com
Our team will provide return instructions and confirm whether your return request is approved.
Products returned without prior authorization may not be accepted.
There are certain situations where only partial refunds may be granted:
- Items with obvious signs of use
- Items that are not in their original condition
- Items that are damaged or missing parts for reasons not caused by RTT MEDI
- Items returned more than 30 days after delivery
Refunds
Once your returned item is received and inspected, we will send you an email confirming that we have received your return.
We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and automatically applied to your original payment method within a reasonable processing period.
Please note that processing times may vary depending on your bank, credit card company, or payment provider.
Late or Missing Refunds
If you have not received your refund yet, please complete the following steps:
- Check your bank account again.
- Contact your credit card company, as it may take additional time before the refund is officially posted.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items may be eligible for refunds.
Sale or promotional items may not be refundable unless otherwise stated in the applicable promotion or required by applicable consumer protection laws.
Exchanges
We only replace products if they are defective, damaged, or incorrectly shipped.
If you need to exchange an item for the same product, please contact us at:
Our customer service team will provide the appropriate exchange instructions.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return once the returned item has been received, inspected, and approved.
If the item was not marked as a gift when purchased, or the gift purchaser had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser.
Return Shipping Costs
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Examples of consumer-caused returns include:
- Change of mind
- Ordering the wrong product
- Selecting the wrong model, size, color, or product
- No longer needing the product
- Providing an incorrect or incomplete delivery address
In these cases, the consumer will be responsible for arranging and paying for the return shipment. The actual return shipping cost will depend on the shipping carrier and service selected by the consumer.
Examples of returns caused by RTT MEDI include:
- The product received is damaged
- The wrong product was shipped
- The product received does not match the order due to our error
- The package is missing items due to our fulfillment error
In these cases, the consumer will not be required to pay the applicable return shipping costs. RTT MEDI will provide return instructions and either arrange the return shipment or cover the necessary return shipping expenses.
Original shipping charges are generally non-refundable unless the return is caused by an error made by RTT MEDI or otherwise required by applicable law.
Please do not return any product before contacting us and receiving the correct return instructions and return address.
Return Processing Time
Depending on your location and the shipping method used, the time required for your returned or exchanged product to reach us may vary.
After we receive the returned product, additional time may be required to inspect the item and process the refund or exchange.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive a returned item without valid tracking confirmation.
Need Help?
If you have any questions regarding refunds, returns, or exchanges, please contact us:
Email: support@rttmedi.com